FREQUENTLY ASKED QUESTIONS  - JOHN SCARLETT SECURITY 

Australian standard is to service your alarm system once a year.  John Scarlett professional security services can manage the annual service for you and ensure that any issues that arise such as low battery can be identified and resolved before they are an issue. Security Alarm Services

Do you have a Monitored Alarm System and want to know how the NBN is going to affect you? We often get asked questions about NBN and have listed some information below that may help you with some of your questions or please feel free to call 0418 524 438 for further assistance. We welcome all enquires

Known as The National Broadband Network (NBN) is currently being rolled out across Australia. Its estimated that 93% of Australian homes, Schools and Businesses will have high-speed internet and phone access by 2025.

You can check with your retail phone provider or see link NBN In My Area link to https://www.nbnco.com.au/  

Once the NBN is available in your area you will be notified, there will be an 18 month transition period before Telstra has a regulatory obligation to disconnect your property from the traditional copper wire network. You can call 1800 687 626 or visit www.nbnco.com.au for more information.

If your alarm is connected to your phone line there may be interruptions to your monitoring service. You should contact your alarm monitoring service provider as a precaution.  If our team are monitoring your alarm systems and you are concerned. Simply call our team direct for assistance or email any questions & notifying us of the date that your NBN is due to be installed. That way we can keep monitor all devices on that day for your alarm reporting call John Scarlett security on  0418 524 438 or email admin@johnscarlettsecurity.

No, because these types of monitoring do not use a phone landline for communication purposes you will not be affected. However as a precaution, if we monitor your alarm we would like you to call us once the NBN has been installed to ensure that there has been no interference or disconnection of with your alarm monitoring service during the NBN installation.

You must tell NBNCo prior to installation, that you have a monitored alarm so that they can install a Uni-V voice port. However to be safe we would always recommend that you call our team so that we can conduct a thorough check, to ensure your alarm monitoring service has not been disrupted.

If you already have a system installed you can add a 4G mobile communications module to your system. If you would like to know more about making the switch, please email or call and one of our Security experts today. John Scarlett Security Services PH 0418 524 438 or Email admin@johnscarlettsecurity

We ensure that every alarm system installed by security experts comes with a backup battery already installed. This means that during any power outages the alarm system will automatically switch to the backup battery. The battery will keep your alarm system powered for up to 48 hours, depending on how much you use the system during this time. After the main power comes back on, the alarm system will begin recharging the backup battery until it is at full power again. During this time the alarm system will report that the battery is low until fully charged.

There are a few ways to find this information:

We would always recommend that you get a qualified technician to change the battery for you.  You can request a service call here on : PH 0418 524 438

Lastly you can open the panel of your alarm system to view the battery. We would always recommend having a qualified security technician in to replace your battery. As the system will need to be reset and it may void the warranty on your security system if professional services were not utilised.

John Scarlett Security has a large range of security systems that are wireless making these products an ideal choice for people who are renting, as the systems can move with you. Or alternatively you would need to contact either the agent or owner of the property getting their consent to install a hard wired system. To find out more about our wireless system and how we can help click here. 

You should test your alarm system at least once a month if used often. If you only use it when you are away from the house or for extended periods, always test your alarm before activating it. Regularly checking your alarm give you not only piece of mind but ensures it will work properly in case of an actual emergency. If we monitor your alarm there is no need to worry as we will alert you if there are any concerns regarding your alarm. 

Alarm systems come with the option of Pet immune detectors. This way small animals will not be detected. But it’s always a good idea that when you get an alarm system to let your pet run around in front of the detectors to make sure they aren’t detected. Even when your alarm system isn’t armed, the detector will still have a small red light showing when it sees motion.

CCTV is an abbreviation for closed circuit television. This term is used for security cameras.

The benefits of have a CCTV working alone or in conjunction with an alarm system is that you have the ability to remotely log in and see what's happening instantly after you are notified of any alarm. A CCTV system is very easy to use and remove footage when an incident happens. This makes it quick to get the footage to authorities.

Yes, you can, John Scarlett Security can supply a DTU (Direct Wireless Unit) that will call out when needed.

Having an intercom allows you to see who is standing at your door or gate helping to create greater safety & security for your home or business  . An intercom system can provide an image, a recording and the ability of 2 way chat if you choose to, with a simple push of a button allowing you to talk. An intercom can work in conjunction with a door or gate release that is wired to your intercom denying or allowing visitors access to your property/residence. Call our professional team today and find a security package that works for you. John Scarlett Security Services  PH 0418 524 438 or Email admin@johnscarlettsecurity

Data points can be used for your modem, or networking around your home or business, connecting computers, CCTV and other devices.